How can we help?

What is MOMO?

MOMO is a curated global marketplace where independent studios, designers, and manufacturers from around the world bring their work together in one edited destination. Every piece is chosen for how it lives in a space and how it works alongside everything else in the edit.

How are products curated on MOMO?

Every piece on MOMO is selected not just for individual quality, but for how it works alongside everything else in the edit. We work with independent studios and manufacturers worldwide, and every product earns its place regardless of price point. A $30 object goes through the same curatorial lens as a $5,000 one.

Who are the studios and makers behind MOMO's products?

MOMO partners with independent studios, designers, and manufacturers from around the world, from Tokyo to Madrid to Seoul. Some are established names. Many are studios you have not heard of yet.

Why do prices on MOMO change?

As a global marketplace working with independent studios and manufacturers across multiple countries, prices on MOMO may fluctuate from week to week. Currency exchange rates, shipping costs, fuel prices, and seller updates can all affect what you see.

Why is there no sales tax on my order?

Taxes are included in our product pricing to provide customers with a smoother transportation experience. This helps avoid customs delays and means customers do not have to handle that process themselves.

How long does shipping take?

We mainly sell large furniture products and primarily send them to the United States and Europe. If you are in one of these regions, shipping usually takes about a month.

Do you offer international shipping?

Yes, we ship worldwide. MOMO operates as a global marketplace with studios and warehouses across the US, Europe, Asia, and beyond, so most destinations are covered. Shipping costs and delivery times vary by origin and destination.

How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer support team through the contact page. They will guide you through the process.

What should I do if I receive a damaged item?

We apologize for any inconvenience. Please contact our customer support team within 14 days of receiving the damaged item. We will work to resolve the issue promptly.

For more information, please check our Return Policy.

Can I see product dimensions and materials before ordering?

Yes. Product pages include the available dimensions, materials and construction details for each piece. Review those details before ordering, and contact MOMO if you need help assessing a piece for your space.

How should I care for my MOMO furniture?

Care depends on the materials used. Follow the care information on the product page and use gentle, material-appropriate cleaning methods. Contact MOMO if you need product-specific guidance.

Can I change my order after placing it?

Contact MOMO customer support as soon as possible with your order details. We will confirm whether the order can still be changed before dispatch.

How can I track my order?

Tracking details are provided when they are available for your shipment. If you need help locating an update, contact our customer support team.

What payment methods are accepted?

Available payment methods are shown at checkout for your destination and currency.

How do I choose the right piece for my space?

Compare the listed dimensions with your room measurements, access points and existing furniture. MOMO support can help with product questions before you order.