FAQ

Why do EU customers need to pay taxes themselves?

EU customers are responsible for handling customs clearance and tax obligations when importing goods. According to local regulations, recipients must bear the costs of import duties, value-added tax, and other related fees. These charges are collected by customs or local courier services upon delivery. We recommend customers review their country's specific tax policies before placing an order to avoid unexpected costs. For detailed information, please contact your local customs authority or tax office.Value added tax is usually around 20% of the order amount, and according to new EU regulations after July 1st, an additional $3 import tax and $2 customs processing fee need to be paid.

Where is your store and where do you ship from? How long is the transportation time?

Our store is located in Hangzhou, China, a city full of technology and beauty. Here, the e-commerce industry gathers, with the largest e-commerce company in the country, Alibaba. We have multiple warehouses in our country and cooperate with multiple logistics companies. We have been deeply involved in the furniture export industry for 7 years and have rich experience in both drop shipping and bulk. Our store mainly sells large furniture because large furniture is usually heavy and bulky. We usually use China Post for transportation, and the transportation time is usually 25 to 45 days, with a maximum of 60 days. This is currently the most stable and cost-effective mode of transportation. It can enable buyers to purchase high-quality products at reasonable prices.

Do I need to pay taxes if I am not in the EU region?

Buyers who are not in the EU region usually do not need to pay additional taxes, but this also depends on the quantity of products you purchase and the order amount. We will do our best to help you avoid taxes or reduce taxes. However, if your package is required to pay taxes by customs, you must pay taxes in accordance with the law, and the seller will not bear any additional costs except for the product amount and shipping fee.